Terms & Conditions

1. Acceptance of Terms

By booking a service or using the Revive Mobile Detailing website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not book a service or use the website.

2. Description of Service

Revive Mobile Detailing provides mobile car detailing services delivered on-site at your home or workplace. Services include interior and exterior cleaning, paint protection, and related detailing treatments. Bookings are made online and subject to availability.

3. Bookings & Availability

• Bookings are subject to availability and confirmed once you receive a confirmation
• We reserve the right to reschedule bookings due to severe weather or unforeseen circumstances
• You may reschedule or cancel a booking with at least 24 hours' notice
• Bookings cancelled with less than 24 hours' notice may incur a cancellation fee

4. Pricing & Payment

• All prices are in Australian Dollars (AUD) and include GST where applicable
• Prices adjust by vehicle size (sedan, SUV, ute, van) as shown on the booking page
• Payment is required to confirm your booking via our secure online checkout
• Additional surcharges (e.g. after-hours, travel outside service area) may apply and are shown before booking
• We may change pricing with at least 30 days' written notice

5. On-Site Service Requirements

To deliver the best result, we require:

• Safe, legal access to your vehicle at the agreed location and time
• Sufficient space for our mobile setup (a standard car space is adequate)
• Your vehicle made available for the full estimated service duration
• Keys or access to unlock the vehicle where interior work is booked

6. Vehicle Condition & Disclaimer

While we take every care with your vehicle, detailing outcomes depend on its existing condition. We cannot guarantee removal of all stains, odours, scratches, or paint defects. We are not liable for pre-existing damage, structural issues, or faults not disclosed prior to service. Any concerns must be raised with your detailer before they leave the site.

7. Cancellations & Refunds

• You may cancel with a full refund up to 24 hours before your booking
• Cancellations within 24 hours may incur a fee to cover travel and scheduling costs
• If we need to cancel, you will receive a full refund or the option to reschedule
• Refunds for completed services are assessed on a case-by-case basis under our satisfaction guarantee

8. Satisfaction Guarantee

We stand behind our work. If you're not satisfied with your detail, contact us within 24 hours and we'll return to address the issue at no extra cost. This does not cover issues arising from vehicle use after the service or pre-existing conditions.

9. Photos & Marketing

With your consent, we may take before-and-after photos of your vehicle for quality assurance and marketing. We will not publish or share any photos without your permission. You may request removal of any photo at any time.

10. Your Data & Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and handle your information as described in our Privacy Policy.

11. Acceptable Use

You agree NOT to use our website to:

• Make fraudulent, false, or malicious bookings
• Provide inaccurate vehicle or location information
• Attempt to disrupt or misuse our booking system
• Engage in any unlawful activity

12. Limitation of Liability

To the maximum extent permitted by Australian law:

• We are not liable for indirect, incidental, or consequential loss or damage
• We are not liable for pre-existing damage not disclosed prior to service
• Our total liability is limited to the amount you paid for the relevant service
• Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence

13. Changes to Terms

We may update these Terms at any time. Material changes will be posted on this page. Continued use of our Service after changes take effect constitutes your acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Australia
• Any disputes will first be attempted to be resolved through good faith negotiation
• The applicable courts of your state or territory have jurisdiction over any legal disputes arising from these Terms

15. Contact Us

If you have any questions about these Terms of Service, please contact us via our Contact page.